Safe-t.net reserves the right to charge a
renewing customers credit card or checking card up to 10 days in
advance of their renewal date (Anniversary date).
If a customers credit card is declined Safe-t.net
will notify the customer by email. It is the customers
responsibility to notify Safe-t.net's accounting department if there
are any changes in phone numbers and/or addresses, changes in credit
card numbers, and/or changes in expiration dates. Safe-t.net
will give the declined account up to 5 business days to respond.
If there is no response within 5 business days of notification, the
customers access to the internet will be blocked. Safe-t.net
will continue to submit the declined credit card for 10 days after the
original declined date. If the card isn't accepted within 10
days of the initial declined date, the account will be blocked from
the users access. The total amount owed must be paid before the
account can be unblocked. Safe-t.net reserves the right to
block any unpaid account on these grounds. Safe-t.net will
not be held liable to pay or credit any unused time as a result of
If a customer who pays by check doesn't pay
their invoice on time, the account will be blocked from the user's
access. The same blocking rules apply as stated above for credit
If a customer pays by check, Safe-t.net
must receive an initial check before sending out invoices. All
invoices will be sent out 10 days prior to the customer's anniversary
date. It is the customers responsibility to pay by the due date
stated on the invoice
(No "Leeway Time" is given if the check is late). If a
Safe-t.net reserves the right to charge that account any fess incurred
as a result.
A $25 fee will be charged to any customer
who breaks a 6 month or yearly contract. This included any and
all customers who sign on with
Safe-t.net starting 8/9/99. If a customer decides to pay 6
months in advance or 1 year in advance of service, that customer
agrees and acknowledges this $25 fee for breaking the contract before
the renewal of the anniversary date.
When a customer chooses a quarterly,
semi-annual or yearly package, that same package will be charged again
when the time limit is expired. For example, if a customer
chooses a semi-annual package on 6/1/2001 by credit card, on 12/1/2001
the customer will be charged for a semi-annual package, unless
otherwise notified by the customer.
Safe-t.net is an internet service provider,
Safe-t.net will communicate any changes in pricing through email
and/or create a link on Safe-t.net's homepage for customers to view.
It is the customers responsibility to ensure their email functions and
to contact our technical support department if it doesn't, or to call
our technical support department with an alternative email address if
you have chosen to not use your safe-t.net email account. It is
also the customers responsibility to read any email sent by
Safe-t.net's staff and to respond as necessary.
Safe-t.net will not issue "Partial
Credits", pro-rations or full monetary refunds for lack of use of
our product, or for canceling before the accounts anniversary date.
Cancellations must be made in writing and must include a username and
reason as well as the account holder's signature. The
cancellation letter may be mailed to 101 East
Gambier Street Mt. Vernon, Ohio 43050 or may be faxed to
(740)397-4164. Cancellations will always take effect on the
account's anniversary date. It is the customers responsibility
to contact Safe-t.net's accounting department as soon as they wish to
cancel. Any costs accrued as a result of the customers
neglecting to contact Safe-t.net's accounting department will not be
Any requests for credits from a customer
paying by credit card may take up to 30 days to process.
Invoicing customers requesting credit may take up to 14 business days
Service credits can not be exchanged for
Safe-t.net can not credit any card for used
service in exchange for charging a different credit card in the same
billing period (I.E. After your Discover card has been charged for one
month's service, that service charge can not be credited and then
charged to a different card).
Safe-t.net customers are responsible for
long distance charges accrued by computers due to consumer negligence (Not
contacting their phone company to ensure that the phone number is
local). Please note that, depending on
the numbers you choose, your location, and your calling plan, you
may incur long distance or toll charges in excess of your local
service charges on your telephone bill. To find out whether or not
you will incur any charges, and if so, the amounts of such charges,
please contact your local telephone company.
Safe-t.net can Not
guarantee that all viruses will be detected or cleaned from your
email. You are responsible for any damages caused by your
decision to download email or attachments.
Any extra charges will not be added to the
account unless the customer is contacted by email.
Referrals will be issued only if the
customer referred stays with
Safe-t.net for a period of 60 days or longer.
Safe-t.net reserves the right to delete all
email held on our servers past 90 days. Safe-t.net can not
be held responsible for any email deleted in this fashion.